You may opt between these two (2) options:
i) Exchange online:
You are required to submit your return request in your account within 7 days from the day you received your parcel or parcel arrived at the outlet by providing the required information/documents as below:
- Reason for return (exchange)
- Picture/video of the product(s)
- Picture of the outer packaging (with the courier sticker label, fragile sticker - if any and MR. DIY label)
- Product/SKU code and quantities of the product(s)
- Exchange online/refund online option
All the above information required is compulsory. We may reject your return request should one of the information is missing. Upon receiving your email, we will provide a partial RMA approval email which you have to respond it within 3 days with the courier consignment note and paid shipping fee receipt for our reference. Do note that you have to bear the return shipping fee and we shall refund it if it is confirmed that the return parcel is due to our fault after investigation. We will send a full RMA approval email once the investigation is done and collecting bank details from your side to refund the shipping fee and new tracking number for the new exchange item. However, if it is found that the returned product is not due to our fault, we may reject your return request, and no return shipping fee will be refunded.
ii) Refund online:
You are required to submit your return request in your account within 7 days from the day you received your parcel or parcel arrived at the outlet by providing the required information as below:
- Reason for return (refund)
- Picture/video of the product(s)
- Picture of the outer packaging (with the courier sticker label, fragile sticker - if any and MR. DIY label)
- Product/SKU code and quantities of the product(s)
- Exchange online/refund online option
All the above information required is compulsory. We may reject your return request should one of the information is missing. Upon receiving your email, we will provide a partial RMA approval email which you have to respond it within 3 days with the courier consignment note and paid shipping fee receipt for our reference. Do note that you have to bear the return shipping fee and we shall refund it if it is confirmed that the return parcel is due to our fault after investigation. We will send a full RMA approval email once the investigation is done and collecting bank details from your side to refund the shipping fee and the returned product(s)' cost. The voucher amount (if applicable) will not be refunded. However, if it is found that the impacted item is not due to our fault, we may reject your return request, and no return shipping fee will be refunded.