Return
- [Return] Where can I find the Return and Exchange Policy in your website?
- [Return] How to exchange the product when it is not available at the preferred MR.DIY store?
- [Return and Refund] Can I return the product at any MR.DIY store?
- [Return] How to request for product return when the 'Return' button is not available on the website?
- [Return] How long I can request for product return once I received my parcel?
- [Return] Is there any expiry date to return the product?
Refund
- [Refund] Can my refund be transferred to another person’s bank account?
- [Refund] What if I provided wrong bank account number for refund purpose?
- [Refund] How long is the duration of the refund process?
- [Refund] Am I going to receive an e-mail notification if the products are out of stocks from my order?
- [Refund] How do you usually refund the out of stock products?
- [Refund] What is a credit memo that I have received via email?
Online Exclusive Return
- [Online Exclusive] Can I return the item under this series at the outlet instead of following the above instruction?
- [Return] Why my Return request rejected?
- [Online Exclusive] What are the options available for return for Online Exclusive Product?
- [Online Exclusive] What are the conditions for online exclusive item return?