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  1. FAQs | MR. D.I.Y
  2. Refund And Exchange

Refund And Exchange

Return

  • [Return] Where can I find the Return and Exchange Policy in your website?
  • [Return] How to exchange the product when it is not available at the preferred MR.DIY store?
  • [Return and Refund] Can I return the product at any MR.DIY store?
  • [Return] How to request for product return when the 'Return' button is not available on the website?
  • [Return] How long I can request for product return once I received my parcel?
  • [Return] Is there any expiry date to return the product?
See all 10 articles

Refund

  • [Refund] Can my refund be transferred to another person’s bank account?
  • [Refund] What if I provided wrong bank account number for refund purpose?
  • [Refund] How long is the duration of the refund process?
  • [Refund] Am I going to receive an e-mail notification if the products are out of stocks from my order?
  • [Refund] How do you usually refund the out of stock products?
  • [Refund] What is a credit memo that I have received via email?

Online Exclusive Return

  • [Online Exclusive] Can I return the item under this series at the outlet instead of following the above instruction?
  • [Return] Why my Return request rejected?
  • [Online Exclusive] What are the options available for return for Online Exclusive Product?
  • [Online Exclusive] What are the conditions for online exclusive item return?
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